FAQ - Transportation
Who is eligible for the transportation program?
- All Caledon seniors
- Caledon residents unable to drive because of a short or long-term medical disability (clients may be asked to provide a Physician’s note)
- Ontario Works clients (essential social services rides arranged by Ontario Works Program)
- People who require dialysis or are experiencing mobility issues
- Transhelp clients
- York Region and WheelTrans transfer riders
Where does CCS Transportation go?
CCS provides rides to Dialysis, Medical appointments, Therapy, Seniors and Alzheimer’s Day Programs, Community Living Day Programs, Scheduled Shopping Trips, Caledon Seniors Centre Programs, Meals On Wheels Congregate Dining Programs, Ontario Works appointments, Social Service appointments, Crisis Rides and more.
What are the hours of service?
Rides occur Monday, Tuesday, Friday and Saturday 6:00 am to 6:00 pm. Wednesday and Thursday have extended hours in the evening and are 6:00 am to 9:00 pm. There are also rides on Sunday between 9:00 am and 6:00 pm. The Transportation office hours are Monday through Friday 8:00am to 4:30pm.
How does the payment system work and how do I pay?
CCS Transportation service users are required to pre-pay for rides. Payments for the pre-paid service can be made by personal cheque, credit card, or by debit or Interac at either two of the CCS eco-thrift stores or at our home office.
How much does a ride cost?
Rides vary from $2.75 to $25.00 one way depending on the destination the trip.
How do I book a ride?
Call the CCS transportation office at 905.584.2300 ext. 217 or ext. 218, 8:30 a.m. to 4:30 p.m. Ride requests must be received a minimum of two full working days before the ride is required. Rides can be booked to a maximum of seven days in advance.
What if I cancel a ride? Will I be charged?
Cancellations must be made by 2:00 p.m. the working day before the scheduled ride or you will be charged.
Can I bring someone with me during my ride?
There is no charge for an escort who must be there to assist you with translation, vision or mobility needs. Companions who accompany you on your trip pay the regular fee.
Will I be advised of my exact pick up time and driver before my ride occurs?
It is your responsibility to confirm your ride by calling the office the day before, between 1:00 p.m. and 4:00 p.m. as the pickup time may change with the volume of rides received.